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NC State IT Community

IT Community Event Schedule

Schedule:
1pm to 5pm: Keynote, Sessions & Awards
5pm to 7pm: Social Event

RSVP:
Please register by January 24.

Keynote 1pm – 2pm

Ara Anjargolian from Google Gemini.
Piedmont Mountains Ballroom

Breakout sessions (2pm – 4pm)

Breakout Session I (2:10 – 2:50pm)

AI at NC State: An Update from the AI Advisory Group

Jill Sexton, Mardecia Bell and Rachel Levy
RM: 3222

This will be a discussion led by the co-chairs of the university’s AI Advisory Group: Mardecia Bell, CISO; Ray Levy, Executive Director, Data Science and AI Academy; Jill Sexton, Associate Director for Digital & Organizational Strategy, Libraries.  During the session we will share information about the advisory groups’ charge, progress made to date, and future initiatives planned to leverage AI’s capabilities in advancing teaching and learning, research, and business operations at NC State.

Optimizing IT Service Management: Best Practices in Request Fulfillment, Change, Incident and Knowledge Management

Sarah Clements, Nik Davlantis, Anthony Santucci and Fernanda D’Amorim
RM: 3285

Effective management of change, incidents, knowledge and request fulfillment are core components of IT service Management (ITSM) and are critical to ensuring the stability, security and efficiency of IT services. This session will provide an overview of best practices, recommended by The Office of Information Technology, for managing these core areas.

Attendees will gain a clear understanding of key terminology, roles and responsibilities across change management, incident management, knowledge management and request fulfillment processes. The session will dive into the workflows and lifecycles of each discipline, highlighting how they interconnect and support each other to enhance IT service delivery.

Git Wizardry: Artificial Perfection

Matt Fields
RM: 3210

Wizards never make mistakes, or at least that’s what they want you to believe. With mastery of intermediate Git commands, you too can present an aura of perfection by rewriting history and fixing mistakes before sharing your work with your peers. Keep your changes cleaner and easier to review with these simple tips and tricks for tidying up your git commits before sending your Pull Request.

This session is intended for people comfortable with the basics of using Git for version control and are looking to take things to the next level.

BREAKOUT Session II (3pm – 3:40pm)

The Research Facilitation Service: supporting NC State research through connection and collaboration

Susan Ivey & Moira Downey
RM: 3222

The Research Facilitation Service (RFS), a joint endeavor on the part of the University Libraries, OIT, and ORI, launched via a pilot with the College of Sciences in spring 2022 and is now currently operational with 4 campus colleges. The RFS was formed to provide a single point of contact for research computing and data questions, ranging from data storage and management, local and national computing resources, and sensitivity and public access compliance requirements. 

This talk will introduce attendees to the RFS by providing an overview of the range of topics and requests the service receives and the types of support we provide. We will highlight several use cases throughout, and discuss how RFS members collaborate with central and campus IT units to provide this support to users. We will also highlight a 2024 project to better understand and document the nationwide ecosystem of advanced research computing and data services that are available to investigators here at NC State, touching on how this project aligned with our charge, project outcomes, and how we hope to use our findings to shape future consultations. We will conclude by noting priority areas for the RFS for the coming year.

ServiceNow Transforming Service Delivery at NC State: Use Case – Poole College of Management

Jennifer Domnick, Fernanda D’Amorim and Jonathan Hennessy
RM: 3285

Join us for an engaging presentation by the Poole College of Management and the Office of IT, showcasing an customer focused service model designed to simplify and enhance internal business processes and transactions for faculty and staff. Powered by ServiceNow, this initiative centralizes services like travel and finance requests, purchasing and procurement, HR support, teaching and training assistance, and facility services into a single, user-friendly portal with a robust catalog of automated workflows. Discover how this centralized approach improves communication, streamlines service delivery, and empowers data-driven decision-making. Learn how Poole’s leadership is setting a new standard for cross-functional service excellence at NC State, with plans to integrate AI and chat solutions in future phases.

Achieving Digital Accessibility Compliance by 2026: What developers and digital content editors need to know

Rebecca Sitton
RM: 3210

This session will provide participants with information on how to move forward in their roles to meet ADA Compliance concerning the ADA Title II compliance deadline of April 24, 2026. An overview of what digital accessibility means, who it applies to, and tools to incorporate into your design and development process to ensure that all of NC State’s digital assets meet this new compliance mandate.

Closing Remarks (4pm)

John O’brien, Educause President & CEO

Awards Ceremony (4:15pm – 5pm)

Join us as we recognize teams and individuals who have made a significant collaborative impact within the IT community. 

  • Operational Excellence Team Award
  • Extraordinary Team Impact Award
  • Team Player Award
  • Rising Star Award

Social Hour (5pm – 7pm)

Piedmont Mountains Ballroom